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With the basic objective of increasing customer satisfaction and loyalty, the Customer Service is always at work to exceed the customer expectations. The department works as strong link between the company and the customer.

The department continuously meets the end customers to ascertain the evolving needs and capture feedback for enhancing the product quality. The meetings are in the form of visits, technical seminars, dealer/TASS conferences etc.

With a vast and strong network of Dealers and Tata Authorised Service Stations (TASS) across the country, the department is fully equipped to handle all the service needs of a Tata Commercial Vehicle customer.

It is our constant endeavor to minimize downtime, reduce repeat failures, decrease the cost of service and to address the concerns of the customer, we are providing a variety of offerings in form of certified garages – Suvidha, Mobile Van Service, Workshops of Dealers & TASSs in all nook & corner of the country, continuous training and honing of skills of authorised workshops, and many more.

We also have a Customer Assistance Center which is a 24x7 operations with a toll free no - 1800-22-5370. It gives assistance on any Sales/Service/Product issues and Spares parts availability to all our customers in India.

In the international markets, we have a strong local presence in focus markets. A TATA team is resident in these markets to oversee & resolve all customer issues. A network of dealers spread across these countries ensure our presence today in about 40 markets world wide.
 
 
 
 
 
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